Privacy Policy

Last updated: 2026

Treble Wave respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) as well as where we interact in the course of our business and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Purpose of this Privacy Notice

This privacy notice aims to give you information on how Treble Wave collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, request marketing materials, or use our contact forms. This privacy notice also provides information as to how we collect and process your personal data during the course of our business, including any data you may provide at events, through email, or by telephone.

This website is not intended for children and we do not knowingly collect data relating to children.

Controller

Treble Wave is the controller and responsible for your personal data (collectively referred to as "Treble Wave", "we", "us" or "our" in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice.

Contact Details

Support Email: hello@treblewave.com

Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you:

  • Identity Data:First name, last name, company name, job title
  • Contact Data:Email address, telephone numbers, billing address
  • Financial Data:Bank account and payment card details
  • Transaction Data:Details about payments and services purchased
  • Technical Data:IP address, browser type, operating system, device information
  • Usage Data:Information about how you use our website and services
  • Marketing Data:Your preferences in receiving marketing communications

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, or health information). Nor do we collect any information about criminal convictions and offences.

3. How We Collect Your Personal Data

Direct Interactions

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Apply for our services
  • Subscribe to our service or publications
  • Request marketing to be sent to you
  • Leave a comment or feedback
  • Enter a competition or survey

Automated Technologies

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for more information.

Third Parties

We may receive personal data about you from various third parties including analytics providers such as Google Analytics, advertising networks, search information providers, and publicly available sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. We may use your personal data for the following purposes:

  • Performance of Contract:To register you as a customer and process your orders
  • Legitimate Interests:To improve our services, conduct marketing, and prevent fraud
  • Legal Compliance:To comply with legal and regulatory obligations
  • Consent:For marketing communications where you have opted in

Marketing

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need and which products or services may be relevant for you. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in any marketing message.

We will get your express opt-in consent before we share your personal data with any company outside Treble Wave for marketing purposes.

5. Gmail API Usage and Data Policy

Treble Wave uses the Gmail API to help you find and contact leads through email. By using our service, you authorize us to access your Gmail account in accordance with the following policies:

Limited Use and Data Protection

We use your Gmail data only for the specific purposes you authorize. Specifically, we access Gmail data to:

  • Help you send and track cold emails to your contacts
  • Monitor email opens, clicks, and replies
  • Manage email sequences and follow-ups
  • Verify email deliverability

No Selling of Data

We do not sell, rent, or lease your Gmail data to third parties. Your email data will not be used for advertising purposes or shared for commercial gain.

No Unauthorized Use

We will not use your Gmail data for any purpose other than those explicitly authorized by you. We will not combine your Gmail data with other data sources for profiling or targeting purposes outside of our service.

Data Security

We implement industry-standard security measures to protect your Gmail data from unauthorized access, alteration, or disclosure. Access to your Gmail data is restricted to authorized employees and contractors who need it to provide our services.

User Control

You can revoke our access to your Gmail account at any time through your Google Account security settings. You can also request deletion of any data we have stored related to your Gmail account by contacting our data privacy manager.

Compliance with Google Policies

Our use of Gmail API is in full compliance with Google's API Terms of Service and Policies on Limited Use of data. We do not engage in any activities prohibited by Google, including spam, harassment, or phishing.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, and the applicable legal requirements.

8. Your Legal Rights

You have the following rights:

  • Right of Access:You have the right to request access to your personal data and to receive a copy of the data we hold about you.
  • Right to Rectification:You have the right to request correction of incomplete or inaccurate data we hold about you.
  • Right to Erasure:You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Right to Object:You have the right to object to processing of your personal data where we are relying on legitimate interests.
  • Right to Data Portability:You have the right to request a copy of your personal data in a structured, commonly used and machine-readable format.

9. Contact Us

If you have any questions about this privacy notice or how we handle your personal data, please contact our data privacy manager:

Treble Wave Support

Email: hello@treblewave.com